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Phoozy Product Questions

Apollo Series - If you prefer a slimmer fit and want to keep your PHOOZY in your pocket, the Apollo is your best bet.

Apollo II Series  -  The new Apollo II Series maintains the slim profile of the original Apollo Series but features increased thermal and drop protection.  Available in limited edition colors.

XP3 Series / Realtree XP3 Series - If you need something more rugged that you can attach to your backpack or belt, have an internal stash pocket and the highest level of thermal, drop and float protection, the XP3 will be your best choice. 

Here is a more detailed look at the product comparison:https://phoozy.com/pages/phoozy-product-comparison

The PHOOZY is water-resistant, not waterproof.  While the PHOOZY is fully buoyant, your phone could still get wet if left floating in the water. If you do not have a water-resistant smartphone such as the iPhone 7/7+, 8/8+/X/11, we recommend quickly removing your PHOOZY/Phone from the water.

If you happen to drop your PHOOZY into the water, don't worry, simply remove your smartphone and turn your PHOOZY inside out to air dry.  You should make sure your PHOOZY is completely dry before putting your smartphone back into it.

The PHOOZY does not provide RFID blocking. The PHOOZY was designed to allow signals to pass through the protective pouch, so customers can stream their music, use their smartwatch and/or wireless ear buds / air pods.

The PHOOZY helps maintain the safe operating temperature of your device up to 4X longer in the heat/sun and cold (vs. not using a PHOOZY). Apple defines the safe operating temperature range of 32 degrees to 95 degrees.  While all situations vary, some customers experience 8-10X improvement with the PHOOZY. Plus, the PHOOZY floats If accidentally dropped in water along with impact protection from drops and scuffs, giving you 360 degree protection from the elements.  

Read Apple's full article on temperature management here.

While the PHOOZY Thermal Capsules are not designed to be left in a cold or hot vehicle for an extended period of time, some of our customers have used them for that purpose with great success. We recommend 3 hours max.  However, please know that after an extended period of time, thermal balance will occur (meaning the internal temperature of the PHOOZY will match the ambient temperature). While the PHOOZY is not a phone warmer or heater, it will extend the period of time that a phone will remain at its operating temperatures much in the same way your jacket will keep you from freezing or a cooler will keep a beverage cool in the heat, but only for a period of time. In testing we have successfully extended battery life up to 4X in temperatures of zero degrees Fahrenheit.

The PHOOZY uses NASA technology to insulate and protect your device in cold conditions. The PHOOZY is designed to be used in an inner jacket or pants pocket while you are outside.  It is not designed to work in a cold vehicle for an extended period of time.

The PHOOZY is not a phone cooler or phone heater, meaning it does not cool down a hot phone or warm up a cold phone.  It helps prevent overheating in the sun by reflecting solar radiation (heat) and extends battery life in cold by insulating your device from frigid conditions. 

It is designed to increase the length of time your phone will maintain the optimum operating temperature in both hot and cold conditions (compared to not using a PHOOZY Thermal Capsule), which can greatly extend your battery life in extreme conditions.

We have hundreds of customers using the PHOOZY to protect their phone and tablet while using the sauna. However, the PHOOZY was not designed for that specific use case as there are many variables such as duration of time in sauna, actual temperatures, etc. 

PHOOZY Sizing and Wear

For the best fit, please measure your phone case to match either the Medium or Large size:

Apollo / Apollo II / Apollo II + Antimicrobial Series:

Medium Size:Please measure your phone case to fit the Interior Dimensions 6.0" x 0.40" x 3.0" / made for iPhone 6/7/8/X/XS/11Pro,12/12Pro/12Mini/13Mini/13, Galaxy S6/S7/S8/S9/S10/S20/A20, Pixel 2/3/4/4a and most medium size phones. * Bulky Otterbox cases may require the Large.

Large Size:Please measure your phone case to fit the Interior Dimensions 6.5" x 0.40" x 3.6" / made for iPhone 6+/7+/8+/XR/XSMax/11/11ProMax/12ProMax/13Pro/13ProMax, Galaxy S7+/S8+/S9+/S10+/S20+/S20Ultra/ZFold/A71, Note 8/9/10/20, Pixel 2XL/3XL/4XL and most large phones. * May Not fit bulky Otterbox cases.




XP3 Series Sizing & Dimensions:

Medium Size:
Please measure your phone case to fit the Interior Dimensions 6.25" x 0.40" x 3.0" / made for iPhone 6/7/8/X/XS/11Pro,12/12Pro/12Mini/13Mini, Galaxy S6/S7/S8/S9/S10/S20/A20, Pixel 2/3/4/4a and most medium size phones.

Large Size:Please measure your phone case to fit the Interior Dimensions 6.75" x 0.40" x 3.6" / made for iPhone 6+/7+/8+/XR/XSMax/11/11ProMax/12ProMax/13/13Pro/13ProMax, Galaxy S7+/S8+/S9+/S10+/S20+/S20Ultra/ZFold/A21/A71, Note 8/9/10/20, Pixel 2XL/3XL/4XL and most large phones. * May Not fit bulky Otterbox cases.


Tablet/Laptop Series Sizing & Dimensions:

11" Capsule:Compatible with iPad 9.7, iPad Air, iPad 10.5, iPad Pro 11, Samsung Galaxy Tab / Active 2 / Active Pro, Microsoft Surface, Amazon Kindle and other tablets up to 11". Will fit device/case up to 10.0" x 7.0" x 0.5".

13" Capsule:Compatible with iPad Pro 12.9, MacBook Air, MacBook Pro and other laptops up to 13". Will fit device/case up to 12.5" x 9.0" x 0.5".


The PHOOZY does wear over time, kind of like a great pair of jeans.  The Silver and Gold will start to turn to a dark charcoal color but this does not impact the performance of your PHOOZY. 

To clean your PHOOZY, we recommend using a damp cloth and a mild soap on the exterior surfaces.  Please let your PHOOZY completely air dry before using.  PHOOZY Thermal Capsules are NOT machine washable and should never be placed into a dryer.

Order/Shipping/Returns/Warranty Questions

You will receive an email confirmation when your order has been placed. Once your order has shipped, you will receive an email with tracking information.

We strive to get every order processed and shipped as quickly as possible. Any changes to your order will be dependent on the status of the processing and shipping of your order. If your order has already been processed or shipped, changes cannot be made. To make an order change request, please reply to your order confirmation email with the requested changes.

You may return or exchange an item within 30 days of receipt (with the exception of *Clearance items). 

For Returns/Exchanges, please send your PHOOZY(s) back in original packaging to the address below to get your exchange or refund started. Please include your packing slip and the reason for refund and/or exchange. We strongly recommend using a shipping method with tracking.

eXclaim IP, LLC

19701 Bethel Church Rd. Suite 103-254

Cornelius, NC 28031 USA

Questions regarding returns / exchanges can be sent to support@phoozy.com

PHOOZY warrants our products against defects in material or workmanship for a period of one year from the original date of purchase of the product by a consumer (Warranty Period).  Normal "wear and tear" is not covered by Product Warranty.  Please contact us with warranty questions at info@phoozy.com.

Orders are processed by our warehouse within 2 business days of receipt and typically take 2-4 business days to ship to the customer via USPS.  USPS Shipping is free for all orders over $49.  USPS orders under $49 are typically $3-5.

Orders must be submitted by 2pm EST in order to make the cutoff for UPS pickup.

You can sign up for a PHOOZY wholesale account on Faire and receive $200 off & 1 year of free shipping (offer valid for new retailers on Faire). Click here to activate your savings.