Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?


Size and Wear

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Which size works for my device and case?

Medium Size:Please measure your phone case to fit the Interior Dimensions 6.0" x 0.40" x 3.0" / made for iPhone 8/X/XS/12/13/14/11-14Pro,12-13Mini, Galaxy S10/S20/A12/A20, Pixel 4/4a/5 and most medium size phones.*Bulky Otterbox cases may require the Large.

Large Size:Please measure your phone case to fit the Interior Dimensions 6.5" x 0.40" x 3.6" / made for iPhone 8+/XR/XSMax/11/11-14ProMax/14Plus, Galaxy S9-S21Plus/S20-S21Ultra/ZFold/A31/A71, Note 10/20, Pixel 4XL/6/6Pro and most large phones.

How does the PHOOZY wear over time?

The PHOOZY does wear over time, kind of like a great pair of jeans. The Silver and Gold will start to turn to a dark charcoal color but this does not impact the performance of your PHOOZY.

How do I clean my PHOOZY?

To clean your PHOOZY, we recommend using a damp cloth and a mild soap on the exterior surfaces. Please let your PHOOZY completely air dry before using. PHOOZY Thermal Capsules are NOT machine washable and should never be placed into a dryer.


Can I cancel my order?

We strive to get every order processed and shipped as quickly as possible. Any changes to your order will be dependent on the status of the processing and shipping of your order. If your order has already been processed or shipped, changes cannot be made. To make an order change request, please reply to your order confirmation email with the requested changes.

How can I track my order?

You will receive an email confirmation when your order has been placed. Once your order has shipped, you will receive an email with tracking information.

What is the exchange/return policy?

For Returns/Exchanges, please send your PHOOZY(s) back in original packaging to the address below and we can get your exchange/refund processed. Please include your packing slip, the reason for return, and your order number which will serve as your authorization number. We strongly recommend using a shipping method with tracking. Returns & exchanges are allowed within 30 days of receipt. Returns outside the 30-day period will no longer be accepted.

PHOOZY Exchange/Returns

19701 Bethel Church Rd. Suite 103-254

Cornelius, NC 28031 USA

Get in touch

Have questions about your order, or a general enquiry?