Before putting your phone inside your PHOOZY, it's best to first close apps with high energy usage like Waze or Google Maps as they will quickly overheat your phone even while it’s on standby. If your phone is already warm to the touch, do not put it inside the PHOOZY. The PHOOZY has some amazing NASA tech under the hood but it is not a phone cooler. Also, the PHOOZY is not designed to be left in hot vehicles (it's just an oven for your phone!). We recommend 3 hours max. Lastly, to get the most battery extending time, keep your phone in your PHOOZY for max protection. If you keep taking your phone out in the sun, it's like constantly removing your beer koozie—it's not going to get the job done.

Check out our Pro Tips on getting the most out of your PHOOZY during hot weather.

The PHOOZY is not a phone cooler or a phone heater, meaning it does not cool down a hot phone or warm up a cold phone. The PHOOZY helps prevent overheating in the sun by reflecting solar radiation (heat) and extends battery life in cold by insulating your device from frigid conditions. 

It is designed to increase the length of time your phone will maintain the optimum operating temperature in both hot and cold conditions (compared to not using a PHOOZY Thermal Capsule), which can greatly extend your battery life in extreme conditions.

Apollo Series - Ultra Slim & Lightweight - If you prefer a slimmer fit and want to keep your PHOOZY in your pocket, the Apollo is your best bet.

Apollo II + Antimicrobial Series - Ultra Slim, Lightweight with Added Protection - The Apollo II Series maintains the slim profile of the original Apollo Series but features increased thermal and drop protection. Antimicrobial lining and key ring are included.

XP3 + Antimicrobial Series - Ultra Rugged Protection - When you need the highest levels of protection for your phone, it’s the XP3.  Plus, it easily attaches to your backpack/belt and has an internal stash pocket for your cash and cards.

While the PHOOZY Thermal Capsules are not designed to be left in a cold or hot vehicle for an extended period of time, some customers (including large Fortune 500 companies) are using them for that purpose with great success. We recommend 3 hours max. However, please know that after an extended period of time, thermal balance will occur (meaning the internal temperature of the PHOOZY will match the ambient temperature). 

While the PHOOZY is not a phone warmer or heater, it will extend the period of time that a phone will remain at its operating temperatures much in the same way your jacket will keep you from freezing or a cooler will keep a beverage cool in the heat, but only for a period of time. In testing we have successfully extended battery life up to 4X in temperatures of zero degrees Fahrenheit.

The PHOOZY helps maintain the safe operating temperature of your device up to 4X longer in the heat/sun and cold (vs. not using a PHOOZY). Apple defines the safe operating temperature range of 32 degrees to 95 degrees.  While all situations vary, some customers experience 8-10X improvement with the PHOOZY. Plus, the PHOOZY floats If accidentally dropped in water along with impact protection from drops and scuffs, giving you 360 degree protection from the elements.  

Read Apple's full article on temperature management here.

The PHOOZY floats and is water-resistant, not waterproof. It's like a life jacket for your phone.

Don't fret! Your phone will be safely floating inside the PHOOZY. Just pull it out of the water, remove your smartphone and turn your PHOOZY inside out to air dry. You should make sure your PHOOZY is completely dry before putting your smartphone back into it.

The phone capsules do not provide RFID blocking but the Orion Capsule does provide RFID blocking in it's back pocket. The PHOOZY for phones was designed to allow signals to pass through the protective pouch, so customers can use their smartwatch and stream music using AirPods or other wireless earphones.

Yes, the PHOOZY for phones was designed to allow signals to pass through the protective pouch, so customers can use their smartwatch and stream music using AirPods or other wireless audio devices.

The PHOOZY uses NASA technology to insulate and is designed to be used in an inner jacket or pants pocket while you are outside. It is not designed to work in a cold vehicle for an extended period of time. Also, the PHOOZY isn't a phone warmer or heater, it's an insulator just like your jacket. It extends the period of time that your phone will remain at its operating temperature much in the same way your jacket will keep you from freezing or a cooler will keep a beverage cool in the heat, but only for a period of time. 

For the best fit, please measure your phone case to match either the Medium or Large size:

Apollo / Apollo II + Antimicrobial Series:

Medium Size: Please measure your phone case to fit the Interior Dimensions 6.0" x 0.40" x 3.0" / made for iPhone 8/X/XS/12/13/14/15/11-15Pro,12-13Mini, Galaxy S10/S20/A12/A20, Pixel 4/4a/5 and most medium size phones. *Bulky Otterbox cases may require the Large.

Large Size: Please measure your phone case to fit the Interior Dimensions 6.5" x 0.40" x 3.6" / made for iPhone 8+/XR/XSMax/11/11-15ProMax/15Plus, Galaxy S9-S21Plus/S20-S21Ultra/ZFold/A31/A71, Note 10/20, Pixel 4XL/6/6Pro and most large phones. *May Not fit bulky Otterbox cases.

XP3 Series Sizing & Dimensions:

Medium Size: Please measure your phone case to fit the Interior Dimensions 6.25" x 0.40" x 3.0" / made for iPhone 8/X/XS/12/13/14/15/12-13Mini, Galaxy S10/S20/A12/A20, Pixel 4/4a/5 and most medium size phones.*Bulky Otterbox cases may require the Large.

Large Size: Please measure your phone case to fit the Interior Dimensions 6.75" x 0.40" x 3.6" / made for iPhone 8+/XR/XSMax/11/11-15Pro/11-15ProMax/15Plus, Galaxy S9-S21Plus/S20-S21Ultra/ZFold/A31/A71, Note 10/20, Pixel 4XL/6/6Pro and most large phones.*May Not fit bulky Otterbox cases.

Tablet/Laptop Series Sizing & Dimensions:

11" Capsule: Compatible with iPad 9.7, iPad Air, iPad 10.5, iPad Pro 11, Samsung Galaxy Tab / Active 2 / Active Pro, Microsoft Surface, Amazon Kindle and other tablets up to 11". Will fit device/case up to 10.0" x 7.0" x 0.5".

13" Capsule: Compatible with iPad Pro 12.9, MacBook Air, MacBook Pro and other laptops up to 13". Will fit device/case up to 12.5" x 9.0" x 0.5".

16" Capsule: Please measure your tablet/laptop case or keyboard to fit the Interior Dimensions of 15" x 10" x 1". Made for tablets and laptops up to 16".

PHOOZY Drink Capsule Can Cooler Dimensions:

Standard: 2.75 x 4.25 inches

Skinny: 2.25 x 5.75 inches

Tall: 2.75 x 5.75 inches

The PHOOZY does wear over time, kind of like a great pair of jeans. The Silver and Gold will start to turn to a dark charcoal color but this does not impact the performance of your PHOOZY.

To clean your PHOOZY, we recommend using a damp cloth and a mild soap on the exterior surfaces. Please let your PHOOZY completely air dry before using. PHOOZY Thermal Capsules are NOT machine washable and should never be placed into a dryer.

No. We recommend that you completely air dry your PHOOZY before using. Your PHOOZY should never be put into a dryer or microwave.

We strive to get every order processed and shipped as quickly as possible. Any changes to your order will be dependent on the status of the processing and shipping of your order. If your order has already been processed or shipped, changes cannot be made until you receive the order in the mail. To make an order change request, please reply to your order confirmation email with the requested changes.

You will receive an email confirmation when your order has been placed. Once your order has shipped, you will receive an email with tracking information.

For Returns/Exchanges, please send your PHOOZY(s) back in original packaging to the address below and we can get your exchange/refund processed. Please include your packing slip, the reason for return, and your order number which will serve as your authorization number. We strongly recommend using a shipping method with tracking. Returns & exchanges are allowed within 30 days of receipt. Returns outside the 30-day period will no longer be accepted.

Clearance items are not returnable.

PHOOZY Exchange/Returns
19701 Bethel Church Rd. Suite 103-254
Cornelius, NC 28031 USA

PHOOZY warrants our products against defects in material or workmanship for a period of Five Years from the original date of purchase of the product by a consumer (Warranty Period).  Normal "wear and tear" is not covered by Product Warranty.  Please contact us with warranty questions at info@phoozy.com and sign up here for your free, lifetime warranty here:

https://phoozy.com/pages/warranty

Orders are processed by our warehouse within 1-2 business days of receipt and typically take 2-4 business days to ship to the customer via USPS. All orders over $75 receive FREE USPS shipping in the US.

Orders must be submitted by 2 p.m. EST in order to make the cutoff for UPS pickup.

Please fill out the Custom Order form PHOOZYs with Custom Logos.

You can sign up for a PHOOZY wholesale account on Faire and receive $100 off & 1 year of free shipping (offer valid for new retailers on Faire). Click here to activate your savings.

https://phoozy.com/pages/wholesale