Returns and/or exchanges are allowed within 30 days of receipt. Returns outside the 30-day period will no longer be accepted. Clearance items are not returnable.

To start the return/exchange process, please contact info@phoozy.com.

Orders are processed by our warehouse within 2 business days of receipt and typically take 2-4 business days to ship to the customer via USPS. USPS Shipping is free on all US orders over $75.

We strive to get every order processed and shipped as quickly as possible. Any changes to your order will be dependent on the status of the processing and shipping of your order. If your order has already been processed or shipped, changes cannot be made. To make an order change request, please reply to your order confirmation email with the requested changes.

Once your order has shipped, you will receive an email with a tracking number to track your package from our warehouse directly to your door. Please note that USPS tracking can take up to 24 to 48 hours to fully update on their website. This delay is normal and simply means your package has been picked up but has not been scanned at the next facility yet. If you do not see movement right away, do not panic. Your order is still on the way and will begin showing updates as soon as USPS processes it through their system.

Orders must be submitted by 2 p.m. EST in order to make the cutoff for UPS pickup.

Absolutely! Please fill out the Custom Order form PHOOZYs with Custom Logos.

You can sign up for a PHOOZY wholesale account on Faire and receive 50% off, up to $150 USD & 1 year of free shipping (offer valid for new retailers on Faire). Click here to activate your savings.

We can also sell bulk orders to you directly with discounts at these levels: Volume discounts are available at order levels of 100, 500, 1,000 and 10,000 units.

PHOOZY warrants our products against defects in material or workmanship for a period of Five Years from the original date of purchase of the product by a consumer (Warranty Period).  Normal "wear and tear" is not covered by Product Warranty.  Please contact us with warranty questions at info@phoozy.com and sign up here for your free, lifetime warranty here:

https://phoozy.com/pages/warranty

The PHOOZY floats and is water resistant, not waterproof. Think of it like a life jacket for your phone. It keeps it safe on the water, not under it.

The PHOOZY uses NASA insulation to protect your device and works best when it's in an inner jacket or pants pocket while you're outside. It's not a device warmer and isn’t meant to keep a phone/tablet alive in a cold car for more than about 3 hours.

Before putting your phone in your PHOOZY, close high-energy apps like Waze or Google Maps. These can heat your phone even on standby. If your phone already feels warm, let it cool down before placing it inside the PHOOZY.

The PHOOZY uses serious NASA tech, but it isn’t a phone cooler. It also isn’t meant to sit in a hot car for long. A parked vehicle is basically an oven, so keep it under 3 hours max.

For the best battery protection, keep your phone in the PHOOZY instead of pulling it out in direct sunlight. Taking it out over and over is like removing your beer koozie every few minutes. It just won’t perform the way it should.

Check out our Pro Tips for getting the most out of your PHOOZY in hot weather.

The PHOOZY wasn’t designed specifically for sauna use, but many customers do use it to help protect their phone or tablet while they’re in the sauna.

The PHOOZY is not a phone cooler or heater. It won’t cool down an already hot phone or warm up a cold one. What it does do is protect your device from the elements. In the sun, it helps prevent overheating by reflecting heat. In the cold, it insulates your phone so the battery lasts longer.

The PHOOZY is designed to help your phone stay in its ideal operating temperature longer in both hot and cold conditions compared to going unprotected. This can significantly extend battery life in extreme weather.

Apollo Series – Ultra slim and lightweightIf you want the smallest, lightest PHOOZY that slips easily into your pocket, this is the one. Simple, sleek, and super packable.

Apollo II + Antimicrobial – Slim with upgraded protectionSame slim profile as the Apollo, but beefed up. Better thermal performance, better drop protection, plus an antimicrobial lining and a built-in key ring.

XP3 + Antimicrobial – Maximum rugged protectionIf you need the tough guy of the lineup, go XP3. It delivers the highest protection levels, attaches to your pack or belt, and includes an internal stash pocket for cash or cards.

Short version: Apollo is slim, Apollo II is slim but stronger, XP3 is the tank. Check them out here.

PHOOZY Thermal Capsules aren’t designed to sit in a hot or cold vehicle for long periods, but many customers, including Fortune 500 companies use them that way with great results. We still recommend a 3 hour max. After that, thermal balance kicks in, meaning the inside of the PHOOZY will eventually match the temperature of the car.

The PHOOZY helps your device stay within its safe operating temperature (32 to 95 degrees, per Apple) up to 4 times longer in both heat and cold compared to going unprotected. Results vary, and some customers report 8 to 10 times longer performance in extreme conditions (vs. not using a PHOOZY).

Along with thermal protection, the PHOOZY also floats if dropped in water and adds impact protection against drops and scuffs. In short, you get full 360 degree protection from the elements.

Read Apple's full article on temperature management here.

Only the Orion Capsule includes RFID blocking, and it’s limited to the back pocket. The rest of the PHOOZY lineup does not offer RFID blocking.

Yes. The PHOOZY is designed to let signals pass through, so you can still use your smartwatch and stream music to AirPods or any Bluetooth speaker while your phone is inside.

To find the perfect size for your device and case, please refer to our comprehensive sizing guide. You can find all of the detailed sizing information here: PHOOZY Sizing Guide

The PHOOZY will naturally show some wear over time, similar to a great pair of jeans. Silver and Gold models may darken to a charcoal color, but this doesn’t affect performance at all.

To clean your PHOOZY, wipe the outside with a damp cloth and a little mild soap. Let it air dry completely before using it again. PHOOZY Thermal Capsules are not machine washable and should never go in the dryer.

No. Always let your PHOOZY air dry completely. Never put it in a dryer or a microwave.

We ship all orders from our warehouse in Alabama to all states and most countries in the world including P.O. Boxes and all military locations via their APO, FPO, and DPO addresses.

For international orders, your order may be subject to import taxes and other fees charged by the local customs authority and/or our preferred carrier.

All U.S. orders over $50 ship free in the US via USPS.  For orders under $50, the USPS shipping fee ranges from $3.99 to $5.99 while UPS will most likely be higher (but faster).

Yes, we offer expedited shipping options for both domestic and international orders. Available options and their associated costs will be calculated at checkout based on your shipping address.

For U.S. orders:

• UPS 2nd Day Air: Delivery in two business days(order by 2pm EST).
• UPS Next Day Air: Delivery on the next business day.  (order by 2pm EST)

For international orders:

• UPS Worldwide Expedited®: A reliable and economical option with day-definite delivery.
• UPS Worldwide Express®: A time-definite service for urgent shipments, typically delivering in 1-3 business days.
• UPS Worldwide Saver®: Another time-definite service that guarantees delivery in 1-3 business days.

Yes, you can find a list of all current coupons, promotions, and discounts on our dedicated promo page.

Yes, we offer FREE Shipping on all U.S. orders over $75.

Yes, please contact our customer service team through our Contact Form to activate your discount.

Yes, let’s talk!  Please read more details here:

https://phoozy.com/pages/weddings-bachelorette

Yes, we offer discounts for bulk orders purchased directly from us. Volume discounts are available at the following order levels:100, 500, 1,000 and 10,000 units

PHOOZY warrants our products against defects in material or workmanship for a period of Five Years from the original date of purchase of the product by a consumer (Warranty Period).  Normal "wear and tear" is not covered by Product Warranty.  Please contact us with warranty questions at info@phoozy.com and sign up here for your free, lifetime warranty here: https://phoozy.com/pages/warranty