Frequently Asked Questions

Phoozy Questions

  • Is the PHOOZY waterproof?

    The PHOOZY is water-resistant, not water-proof.  While the PHOOZY is fully buoyant, your phone could still get wet if left floating in the water. If you do not have a water resistant smartphone such as the iPhone 7 / 7Plus, we recommend quickly removing your PHOOZY/Phone from the water.

  • What if I accidentally drop my PHOOZY in the water?

    If you happen to drop your PHOOZY into the water, don't worry, simply remove your smartphone and turn your PHOOZY inside out to air dry.  You should make sure your PHOOZY is completely dry before putting your smartphone back into it.    

  • Will the PHOOZY protect my phone in a hot car?

    The PHOOZY will help protect your phone from high ambient temperatures for a period of time.  However, after an extended period, thermal balance may occur meaning that your phone and the PHOOZY will eventually reach ambient temperature.  Keeping it in the PHOOZY and powering your phone off while it is left in your car for any extended periods is highly recommended.

Phone Compatibility Questions

  • Will the PHOOZY fit my smartphone?

    The PHOOZY was designed to work with the iPhone Series, Galaxy Series, Google Pixel Series and most other major smartphones. The Thermal Capsules are designed to work with a naked, caseless mobile device for maximum thermal protection.  There are 1,000’s of cases on the market and it would be impossible to design a solution that works with all of them or even most of them.  While some thin cases may work, we cannot recommend any specific brands or guarantee compatibility.  With this is mind, the PHOOZY provides military grade drop protection and float protection keeping your device shielded from life's crazy moments.

  • Is my case compatible with the PHOOZY?

    PHOOZY Thermal Capsules are designed to work with a naked, caseless mobile device for maximum thermal protection.  There are 1,000’s of cases on the market and it would be impossible to design a solution that works with all of them or even most of them.  While some thin cases may work, we cannot recommend any specific brands or guarantee compatibility.  With this is mind, the PHOOZY provides military grade drop protection and float protection keeping your device shielded from life's crazy moments.

    Our team finds that replacing your case with combination of the PHOOZY and tempered glass on your screen provides better protection than a phone case (in addition to the protection from sun / cold, the extension of battery life and floatation.

Order/Returns/Warranty Questions

  • How can I track my order?

    You will receive an email confirmation when your order has been placed. Once your order has shipped, you will receive an email with tracking information.

  • What is the return policy?

    You may return or exchange an item within 30 days from original purchase. Please include the original packaging and include a note explaining the reason for the return or exchange. We strongly recommend using a shipping method with tracking.

    Returns and exchanges are typically processed within 3-4 business days of receipt.  Please allow several business days for credits to be posted to your account. You will receive an email once your return or exchange has been processed. 

    Questions regarding returns / exchanges can be sent to [email protected] 

  • How long is my PHOOZY product under warranty?

    PHOOZY warrants our products against defects in material or workmanship for a period of one year from the original date of purchase of the product by a consumer (Warranty Period).  Normal "wear and tear" is not covered by Product Warranty.  Please contact us with warranty questions at [email protected]