Returns and/or exchanges are allowed within 30 days of receipt. Returns outside the 30-day period will no longer be accepted. Clearance items are not returnable.

To start the return/exchange process, please contact info@phoozy.com.

Orders are processed by our warehouse within 2 business days of receipt and typically take 2-4 business days to ship to the customer via USPS. USPS Shipping is free on all US orders over $75.

We strive to get every order processed and shipped as quickly as possible. Any changes to your order will be dependent on the status of the processing and shipping of your order. If your order has already been processed or shipped, changes cannot be made. To make an order change request, please reply to your order confirmation email with the requested changes.

If your order has already shipped, you can process your return once you've received the item. To know more about our returns, feel free to check out this link: What is your return policy?

Once your order has shipped, you will receive an email with a tracking number to track your package from our warehouse directly to your door, or you can find your tracking info through our chat option on the website. 

Orders must be submitted by 2 p.m. EST in order to make the cutoff for UPS pickup.

Absolutely! Please fill out the Custom Order form PHOOZYs with Custom Logos.

You can sign up for a PHOOZY wholesale account on Faire and receive 50% off, up to $150 USD & 1 year of free shipping (offer valid for new retailers on Faire). Click here to activate your savings.

We can also sell bulk orders to you directly with discounts at these levels: Volume discounts are available at order levels of 100, 500, 1,000 and 10,000 units.

PHOOZY warrants our products against defects in material or workmanship for a period of Five Years from the original date of purchase of the product by a consumer (Warranty Period).  Normal "wear and tear" is not covered by Product Warranty.  Please contact us with warranty questions at info@phoozy.com and sign up here for your free, lifetime warranty here:

https://phoozy.com/pages/warranty

The PHOOZY floats and is water-resistant, not waterproof. It's like a life jacket for your phone.

The PHOOZY uses NASA technology to insulate your device and is designed to be used in an inner jacket or pants pocket while you are outside (the PHOOZY isn't a device warmer).  It is not designed to work in a cold vehicle for more than 3 hours.

Before putting your phone inside your PHOOZY, it's best to first close apps with high energy usage like Waze or Google Maps as they will quickly overheat your phone even while it’s on standby. If your phone is already warm to the touch, do not put it inside the PHOOZY.

The PHOOZY has some amazing NASA tech under the hood but it is not a phone cooler. Also, the PHOOZY is not designed to be left in hot vehicles (it's just an oven for your phone!). We recommend 3 hours max. Lastly, to get the most battery extending time, keep your phone in your PHOOZY for max protection. If you keep taking your phone out in the sun, it's like constantly removing your beer koozie—it's not going to get the job done.

Check out our Pro Tips on getting the most out of your PHOOZY during hot weather.

While the PHOOZY wasn’t designed for the sauna, we have many customers using the PHOOZY to protect their phone and tablet while using the sauna.

The PHOOZY is not a phone cooler or a phone heater, meaning it does not cool down a hot phone or warm up a cold phone. The PHOOZY helps prevent overheating in the sun by reflecting solar radiation (heat) and extends battery life in cold by insulating your device from frigid conditions. 

It is designed to increase the length of time your phone will maintain the optimum operating temperature in both hot and cold conditions (compared to not using a PHOOZY Thermal Capsule), which can greatly extend your battery life in extreme conditions.

Apollo Series - Ultra Slim & Lightweight - If you prefer a slimmer fit and want to keep your PHOOZY in your pocket, the Apollo is your best bet.

Apollo II + Antimicrobial Series - Ultra Slim, Lightweight with Added Protection - The Apollo II Series maintains the slim profile of the original Apollo Series but features increased thermal and drop protection. Antimicrobial lining and key ring are included.

XP3 + Antimicrobial Series - Ultra Rugged Protection - When you need the highest levels of protection for your phone, it’s the XP3.  Plus, it easily attaches to your backpack/belt and has an internal stash pocket for your cash and cards.

Show image from https://phoozy.com/pages/phone-capsules

While the PHOOZY Thermal Capsules are not designed to be left in a cold or hot vehicle for an extended period of time, some customers (including large Fortune 500 companies) are using them for that purpose with great success. We recommend 3 hours max. However, please know that after an extended period of time, thermal balance will occur (meaning the internal temperature of the PHOOZY will match the ambient temperature). 

While the PHOOZY is not a phone warmer or heater, it will extend the period of time that a phone will remain at its operating temperatures much in the same way your jacket will keep you from freezing or a cooler will keep a beverage cool in the heat, but only for a period of time. In testing we have successfully extended battery life up to 4X in temperatures of zero degrees Fahrenheit.

The PHOOZY helps maintain the safe operating temperature of your device up to 4X longer in the heat/sun and cold (vs. not using a PHOOZY). Apple defines the safe operating temperature range of 32 degrees to 95 degrees.  While all situations vary, some customers experience 8-10X improvement with the PHOOZY. Plus, the PHOOZY floats If accidentally dropped in water along with impact protection from drops and scuffs, giving you 360 degree protection from the elements.  

Read Apple's full article on temperature management here.

The Orion Capsule provides RFID blocking in its back pocket while the rest of the PHOOZY product line does not provide RFID blocking.

Yes, the PHOOZY was designed to allow signals to pass through the protective pouch, so customers can use their smartwatch and stream music using AirPods or other wireless bluetooth speakers.

To find the perfect size for your device and case, please refer to our comprehensive sizing guide. You can find all of the detailed sizing information here: PHOOZY Sizing Guide

The PHOOZY does wear over time, kind of like a great pair of jeans. The Silver and Gold will start to turn to a dark charcoal color but this does not impact the performance of your PHOOZY.

To clean your PHOOZY, we recommend using a damp cloth and a mild soap on the exterior surfaces. Please let your PHOOZY completely air dry before using. PHOOZY Thermal Capsules are NOT machine washable and should never be placed into a dryer.

No. We recommend that you completely air dry your PHOOZY before using. Your PHOOZY should never be put into a dryer or microwave.

We ship all orders from our warehouse in Alabama to all states and most countries in the world including P.O. Boxes and all military locations via their APO, FPO, and DPO addresses.    

For international orders, your order may be subject to import taxes and other fees charged by the local customs authority and/or our preferred carrier.

All U.S. orders over $75 ship free in the US.  For orders under $75, the USPS shipping fee ranges from $2.99 to $7.99 while UPS will most likely be higher (but faster).

Yes, we offer expedited shipping options for both domestic and international orders. Available options and their associated costs will be calculated at checkout based on your shipping address.

For U.S. orders:

• UPS 2nd Day Air: Delivery in two business days.
• UPS Next Day Air: Delivery on the next business day.

For international orders:

• UPS Worldwide Expedited®: A reliable and economical option with day-definite delivery.
• UPS Worldwide Express®: A time-definite service for urgent shipments, typically delivering in 1-3 business days.
• UPS Worldwide Saver®: Another time-definite service that guarantees delivery in 1-3 business days.

You can find a list of all current coupons, promotions, and discounts on our dedicated promo page.

To view our active promotions, please visit:https://phoozy.com/pages/coupons-promotions-discounts

Yes, we offer FREE Shipping on all U.S. orders over $75.

Yes, please contact our customer service team through our Contact Form to activate your discount.

Yes, let’s talk!  Please read more details here:

https://phoozy.com/pages/weddings-bachelorette

Yes, we offer discounts for bulk orders purchased directly from us. Volume discounts are available at the following order levels:100, 500, 1,000 and 10,000 units

To sign up for your free, lifetime warranty, please visit our warranty page here:

https://phoozy.com/pages/warranty

If you have any questions, you can contact us through our Contact Form.

Your PHOOZY product is under warranty for a period of five years from the original date of purchase. This warranty covers defects in material or workmanship, but it does not cover normal "wear and tear."